The validity of your warranty depends on the brand of your jewel or watch. The warranty of a jewel or timepiece includes manufacturing defects for which the brand bears the costs.
You can always polish your jewelry yourself with lukewarm water, soap and a soft brush. It is also important to rinse the soap thoroughly afterwards. Always avoid a stiff brush that could damage the jewelry. Finally, rub the jewelry dry with a clean soft cloth.
Over time, jewels lose their shine and become dull. Simply brushing or polishing with a cloth is not enough. Jewelery polishing allows us to revitalize your gold or platinum jewelery by removing scratches and making the jewelery shiny again. You cannot do this yourself, but it is done in the studio. Gold jewelery becomes white gold by applying a layer of rhodium. Over time, this rhodium layer can wear off, making the yellow color visible again. You can also contact us for the rhodium plating of your jewelery.
You are always welcome in our jewelery store for polishing, polishing and refining your jewelery. We have the necessary knowledge and expertise and of course the right material to make your jewelry look like new. We can also check the settings of your stones in our shop. We strongly recommend that you have the settlement of your stones checked annually.
For more information about storing and wearing jewelry, we would like to refer to the following article: How to polish and maintain your gold and platinum jewelry?
How much time you have to polish your jewelry depends on how often you wear your jewelry and depends on the friction.
We strongly recommend that you have the settlement of your stones checked annually. If you drop your jewel, it is best to come by as soon as possible so that we can check the settings. This way you avoid losing a stone.
White gold is an alloy consisting of gold, silver and palladium. In the past, nickel was used for the alloy of white gold. Due to nickel allergies, the use of nickel in jewelery was banned and replaced by silver and palladium. A white gold alloy is therefore never pure white, but rather a gray-white. To obtain a beautiful white color, the jewel is provided with a layer of rhodium. Over time, this rhodium layer can wear off, making the yellow color visible again. Depending on how often the jewel is worn and depending on the friction, the white gold jewel will be subject to discoloration. Jewelry such as rings and bracelets are more prone to friction than earrings and necklaces and therefore require more frequent maintenance.
Quartz timepiece: A quartz timepiece is a timepiece that works with a battery.
Mechanical timepiece: a mechanical timepiece is a timepiece that can be wound manually. If you have not worn the timepiece for a while and the timepiece has stopped, you can wind it up manually via the crown. It is recommended to wind a mechanical timepiece around the same time every day, preferably in the morning.
Automatic timepiece: an automatic timepiece is a timepiece that winds itself up by the movement of the wrist. With this type of timepiece, however, it is necessary that you wear the timepiece sufficiently and that you move enough. Each timepiece has a power reserve. This power reserve is different for each watch make and model. Thanks to this power reserve, you can take off the timepieces before going to sleep without any problems. If you cannot wear the timepiece every day, you can wind the timepiece manually. An alternative is to purchase a watch winder. This watch winder provides the watch with energy by simulating the wrist movement. You can buy this watch winder in our shop.
It is best to take your watch off while exercising, when taking a shower or bath, when lifting heavy objects and when going to sleep. Avoid giving your watch heavy shocks.
Only if the timepiece has a screw-down crown, it is possible to shower and swim with the timepiece. This screw-down crown guarantees an absolute watertightness of the movement.
Battery life varies from brand to brand. We recommend replacing the battery of your watch every two years. After all, the battery can leak into the watch and damage the watch in this way.
Your watch will become “dirty” due to the body products you use every day (think of body lotion, etc.), dust and other dirt will get between the links, and so on. To keep your watch clean, you can polish it yourself with lukewarm water and then dry it with a cloth. However, consider the water resistance of your timepiece and remember to close the crown properly.
We recommend not wearing a leather strap too tight, this way the bracelet will wear out less quickly. A steel, gold or platinum bracelet will start to show scratches over time. These scratches can be removed by polishing the bracelet. You can come to our store for this.
A timepiece consists of hundreds of small, movable parts. These parts have to function 24 hours a day, 7 days a week, 52 weeks a year. This interplay of parts can only continue to move smoothly through oils. Over time, the oil dries out, causing it to lose its lubricating effect and the timepiece no longer runs correctly.
If the timepiece requires full maintenance, the timepiece will be sent to the after-sales service of the mark via an official dealer of the brand (jeweler).
First of all, they make a diagnosis of the watch and see what exactly needs to be done on the watch. They then prepare a cost estimate. This cost estimate is then communicated to the customer via the jeweler. The customer can approve or reject the cost estimate.
During maintenance of the timepiece, the timepiece is first completely disassembled. Subsequently, all parts are cleaned. When all parts have been cleaned, these parts are checked. If there are signs of wear, the necessary parts will be replaced. After all, worn parts can hinder the functioning of the timepiece. Then the parts of the watch are lubricated with oils. To guarantee the precision of a mechanical / automatic movement, the balance spring is readjusted. The bracelet and case of the watch are polished or cleaned. Finally, all parts are put back together. All kinds of tests are also performed during maintenance.
Rolex timepieces are largely maintained in-house. Our watchmaker Franck has followed training for this at Rolex in Geneva. For more information about Rolex maintenance, please refer to: maintenance of a Rolex.
You also have a warranty on the maintenance of your watch. This is different from brand to brand.
Maintenance of a timepiece is only necessary if the timepiece no longer runs correctly. This means: the timepiece is running ahead, the timepiece is lagging or the timepiece has stopped running completely.
Timepieces that are watertight to 3 bar (= 30 meters) or to 5 bar (= 50 meters) are resistant to rainwater and splashes. We do not recommend showering or swimming with this watch.
In addition to professional water sports and diving watches, watches with a screw-down crown are also 100% waterproof. It is important that the crown is always closed properly. With these timepieces you can shower and swim and this up to a depth of 10 bar (= 100 meters). When swimming with the clock, it is important that all seawater or chlorinated water is rinsed well.
To guarantee the watertightness of your watch, we recommend that you have it tested annually.
Every day we come into contact with magnetic fields, such as radios, computers, loudspeakers, etc. To limit or completely exclude the influence of these magnetic fields, anti-magnetic or non-magnetic parts are included in the watch. Nevertheless, magnetic fields can affect the correctness of a timepiece, causing timepieces to sometimes start to run ahead or behind. We have devices to demagnetize the timepiece again. We recommend never to bring the watch into direct contact with objects that radiate magnetic fields.
Most mechanical / automatic timepieces have a COSC certificate. This COSC certificate means that timepieces with men’s calibers may be 4 seconds ahead and 6 seconds behind. Timepieces with ladies calibres may be 5 seconds ahead and 8 seconds behind.
Rolex timepieces have the superlative COSC certificate. This means that the timepiece is more precise than an ordinary COSC certified timepiece. This means that Rolex timepieces may only be 2 seconds ahead or behind per day or 1 minute ahead or behind per month.
However, it is important to correct a mechanical / automatic timepiece monthly to maintain the timepiece’s accuracy at this time. It is best to do this when you change the date (30th or 31st of the month).
Automatic timepieces can also be wound mechanically / manually. Loosen the crown and turn the crown 10 times in the same direction.